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Privacy Policy

Last updated: 1 April 2026

1. About this policy

Greenbees Pty Ltd (ABN XX XXX XXX XXX) ("Greenbees", "we", "us") is committed to protecting the privacy of your personal information. This policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We collect personal information that is reasonably necessary for our functions and activities, including:

  • Identity information — name, date of birth, contact details
  • Care needs information — health conditions, care requirements, funding status (collected through the Funding Finder and dashboard)
  • Worker credentials — qualifications, screening checks, certifications (Worker Passport)
  • Provider information — business details, services, pricing, accreditations
  • Usage data — how you interact with our platform

3. How we use your information

We use personal information to:

  • Provide our platform services including the Funding Finder, Provider Marketplace, and Dashboard
  • Match families with appropriate care providers
  • Verify worker credentials and maintain compliance records
  • Send service-related communications and alerts
  • Improve our platform and develop new features
  • Comply with legal obligations under the Aged Care Act 2024 and NDIS Act 2013

4. Data sovereignty

All personal data is stored on Australian infrastructure (AWS Sydney region). We do not transfer personal information overseas unless required by law or with your explicit consent.

5. Your rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Complain about how we handle your information
  • Request deletion of your account and associated data

6. Contact us

For privacy enquiries, contact our Privacy Officer:

  • Email: privacy@greenbees.com.au
  • Post: Greenbees Pty Ltd, Gold Coast, QLD 4217

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.