Frequently asked questions
Plain-English answers to the questions families actually ask. We sourced these from the Australian Government and from real conversations — not from marketing pages.
General
What Greenbees does, who runs it, what it costs (free).
4 questionsNDIS — eligibility and access
Who can apply, what evidence works, how long it takes, what to do if you're refused.
6 questionsNDIS — planning and supports
How planning meetings work, what 'reasonable and necessary' means, the differences between Core, Capacity Building, and Capital.
7 questionsNDIS — recent changes
What changed in 2024 — Support Lists, plan budgets, Foundational Supports.
2 questionsAged care — getting started
When to start, how the Single Assessment System works, what to expect from an assessment.
6 questionsAged care — Support at Home
The new program from 1 November 2025 — what it covers, what you pay, the short-term pathways.
5 questionsAged care — residential care
When residential is the right answer, RAD vs DAP, your rights, switching providers.
5 questionsAged care — costs
How the means test works, the family home, indicative costs by means bracket, where to get free advice.
5 questionsBetween NDIS and aged care
Turning 65, being on both, the under-65-in-aged-care trap.
3 questionsCarers
Three doors of carer support, recognising burnout, getting help today.
2 questions