Skip to main content

For families and carers

Working out the NDIS, Support at Home, or residential care?

We help families show up to the system prepared — with the right evidence, the right questions, and a clear idea of what to watch out for.

Find my funding Start here if you’re not sure
What families tell us

The system is hard. We’ll be the calm voice.

Support at Home is genuinely confusing.

The new program (1 November 2025) replaced Home Care Packages. The categories, classifications, and what you contribute aren't intuitive — even from the official material.

Funding maths is opaque.

Means tests, RAD/DAP windows, the basic daily fee, the means-tested care fee — most families never get a straight answer in plain English.

Choosing a provider feels like a coin flip.

There are 800+ aged care and NDIS providers in this country. Few directories tell you what's actually different between them.

How we help

Four tools, one path through the system.

Funding Finder

Tell us about the situation, get a tailored next-step guide. About four minutes.

Learn more

Provider marketplace

Compare aged care, NDIS and allied health providers with transparent pricing and live availability.

Learn more

Family dashboard

Track quarterly budgets, classification reviews and assessment dates in one place.

Learn more

Concierge sessions

Book a one-off session with someone who knows the schemes. Available when you need a real human.

Learn more
What to watch out for

Three traps families wish they’d known about.

Prepare before the planning meeting.

Most NDIS planning meetings that go badly were set up to. Bring written goals, recent functional reports, a list of current supports, and a support person. The few hours of prep saves you 12 months of regret.

Support Lists changed in October 2024.

If your NDIS plan started before October 2024 and you spend in lifestyle categories (groceries, holidays, some leisure items), expect changes at your next reassessment. Some of those items are now on the ‘out’ list.
Common questions

From people in the same situation.

When should we start looking at aged care?

Earlier than you think. Aged care is designed for orderly entry, not crises. If you're starting to wonder, that's a fine time to register and get assessed. An assessment doesn't commit you to anything and stays valid for about 12 months.

The single biggest pitfall in aged care is waiting for a hospital discharge or a fall before starting. By then you're under time pressure and making expensive decisions in a hurry.

I'm 64 and on the NDIS — what do I do about turning 65?

Start preparing now. Roughly:

  • If you became an NDIS participant before 65, you can stay on the NDIS — you don't have to switch to aged care.
  • If you have not yet applied to the NDIS, you must apply before 65. After 65 the NDIS pathway closes for new applicants.
  • Apply for an aged care assessment in parallel three to six months before your 65th birthday, even if you plan to stay on the NDIS — it gives you options later.

We've written this up in more detail on our Turning 65 page.

What does Greenbees actually do?

We help families and participants prepare for the NDIS and aged care systems. We translate jargon, lay out next steps, and tell you what to watch out for. We don't approve funding, run assessments or sell financial products.

See all FAQs →

Start with one form.

Tell us a little about your situation. We’ll show you which schemes apply, what to do next, and what to watch out for. About four minutes.

Find my funding or start here if you’re not sure